Remote maintainance, firmware updates and Helpdesk support functions are a natural part of our delivery mechanisms. There is no better way than connecting to a live video communication session to view first hand any issues a client may be facing, and resolving these quickly to allow the client to proceed on with their tasks. With a National support framework in place, backed and supported by Sony, clients are a single call away from our uncharged customer call centre, where we ensure your queries and issues are resolved.
No matter what time you require technical support, Virtual Travel provides a dedicated 24x7 Customer Contact Centre to resolve your problems.
As an immediate escalation point, Sony’s PrimeVox Premium Help Desk Support is also only a free phone call away and comes standard for the first 12 months from any purchase of any video conferencing system from the PCS series.
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